Support

Account, import, subscription, and product help from a real person.

Contact Us

For questions, bug reports, feature requests, or account issues, email us directly:

Response Time

We aim to respond within one business day. Complex import or account-recovery issues may take longer.

FAQ

How do I cancel my subscription?

iOS: manage PokerReads under Settings > Apple ID > Subscriptions. Android: open Google Play > Payments & subscriptions > Subscriptions. Web: use the billing portal linked from your account or email support.

How do I delete my account?

Go to Settings in the app and tap "Delete Account." This permanently removes all your data including hand histories, player records, and group memberships.

How do I restore my purchases on a new device?

Sign in with the same email, then tap "Restore Purchases" on the subscription screen. Your Pro access will be restored automatically.

Why does Google Play say the Android app is not available?

If you are using an invited test link, Chrome or Google Play may be signed into a different Gmail than the invited account. Use the Android tester checklist, or email us with the address that received access.

Is my hand history data private?

Yes. Your data is encrypted and protected by row-level security. Only you can see your hands, unless you explicitly share them in a group. See our Privacy Policy for details.

What poker sites are supported for Smart Paste?

PokerReads supports hand history formats from PokerStars, GGPoker, ACR, Ignition, and WPT Global.